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Valve does not allow certain phone numbers, such as VOIP numbers and numbers that cannot receive text messages. If your phone number is being rejected and you think that the rejection is in error, please contact Support by clicking on the "Help me with my issue" button. We are unable to accept new VOIP phone numbers on Steam due to them not meeting our security requirements.

Our text messages can come from a 6 digit phone number, please ensure that your provider supports this. Steam will also stop sending SMS messages if too many have been sent to you, so waiting a few minutes to an hour may allow messages to come through again.

Not at this time. Support for standalone authenticators is being considered, but is not available today. You can remove two factor authentication from your account by opening the Steam Mobile App, navigating to the Steam Guard menu item, and selecting "Remove Authenticator".

Make sure that your country code is correct Steam tries to guess where you are in the world, but you can also select your location from the menu below your phone number.

Enter the current code when you are asked to. Help Me With My Issue. Community Help Post or search in Steam Discussions for an answer to your question. How to set up a Steam Guard Mobile Authenticator.

The cooldown duration for applying a phone number after a ban will increase each time a cooldown is applied.

To add a phone number to your account or manage a previously added phone number: Log in to Steam using the application or a web browser and click on your account name located in the top right corner.

Once you get your new phone, you can transfer your authenticator to the new phone using the steps in the answer for the previous question above. If you have two factor authentication enabled, and you will also lose access to your old phone number, then you should:. Before you sell or give your phone away, we recommend doing a factory reset on it and removing personal information. If you are unable to receive SMS messages from Steam, check with your wireless provider that your wireless account is allowed to receive them.

If the other accounts do not own the game they will still receive the ban and be unable to purchase the title on that account. The phone number on an account that receives a ban will be suspended for three months and cannot be applied to another account during that time.

Select carriers use VOIP technology in their cellular plans and we are unable to support these. Our system will notify you when you enter your phone number if we consider it to be a VOIP number. You may use the same phone number on multiple accounts. You may enable Steam Guard Mobile Authenticator on multiple accounts on the same phone by logging in to each account within the app and following the procedure to enable the authenticator on each account. The app will provide codes for all accounts regardless of which account is currently logged in to the app.

From the Steam Mobile app on your new device, try to log into your account. When the app asks for your authenticator code, select "Please help, I no longer have access to my Mobile Authenticator codes. After transferring the authenticator, any new trades or market listings will be held for a couple of days to protect your items in case your authenticator is ever transferred by a malicious person.

The authenticator generates a code that you need to enter every time that you log on to your Steam account. The code changes every 30 seconds, can be used only once, and is unguessable. This system commonly called two-factor authentication is stronger than just your username and a password. Valve also strongly recommends that you add a phone number to your account, which makes recovering your account quite a bit easier, should you lose access.

Accounts with the same phone number may be treated as the same identity with respect to the Steam Subscriber Agreement, policies, or restrictions. To make logging into your account faster, we do not require a code if you have saved your Steam client credentials. You may choose not to save your credentials and require a code on every login. If an account that has a phone number registered to it receives a VAC or Game ban, all other accounts that use the same phone number will also receive a ban.

This will bring you to a confirmation window, where you can confirm your choice by selecting "Remove Authenticator" again. Any trades or Market listings created before a Mobile Authenticator is added, or during the first 7 days after it is added, will be held for 15 days. Trades or Market listings created more than 7 days after a Mobile Authenticator is added will not be held by Steam. Adding a Mobile Authenticator will not reduce the length of existing item holds. Read more about Trade and Market Holds , or why items are held by Steam.

Use the "Help me with my issue" button at the top right of this page to get help removing your authenticator.

Read more about Trading and Market Restrictions , or why you may be unable to trade or use the Market. Make sure the app is up to date on your phone and restart the app. This is a rare issue, that is commonly solved by restarting the app. Do not delete and reinstall the app. If possible, you should contact your wireless service provider and get a replacement phone with the same phone number. Steam will be able to send SMS messages to your replacement phone, and you will be able to recover your account as described below.

Your phone does not need to be connected to the Internet for the authenticator to work however, your phone does need to know the correct time. Adding a phone to your account gives you more options to recover your account in case you forget your password, or if your account is stolen. View the setup walkthrough here. So if you just used a code, you should wait for the code to change before using another.

We will send an SMS message containing your confirmation code - Enter this code to verify that we have the correct information. Please note that only one phone number can be associated with a Steam account at a time. View the setup walkthrough here How do I log in using the authenticator? Open the Steam Mobile App. If you are logged in on your phone, go to the Steam Guard menu the top-most menu selection to see the current code.

All trademarks are property of their respective owners in the US and other countries. Why should I add a phone number to my Steam account? How do I add a phone number to my Steam account?